In my case, I have my memory card connected via a USB card reader. Your card may be named something different depending on your camera's manufacturer:. By default, the Photo Downloader appears in what Adobe calls the Standard dialog. The Standard dialog is a simplified version of the Photo Downloader interface. It gives us access to most, but not all, of the options available to us.
A better choice is to use the Advanced dialog. The Advanced dialog isn't really "advanced". It just gives us more options. To switch from the Standard to the Advanced dialog, click the Advanced Dialog button in the lower left of the dialog box:. The Advanced dialog includes all of the options from the Standard dialog, plus a few additional and important features.
We now have a large preview area displaying thumbnails of all the images on the camera or memory card. We also have options in the lower right for adding copyright information metadata to the images as they're being downloaded:.
Along with letting us view the images, the preview area also lets us choose which photos we want to download. In most cases, you'll want to download everything and then decide later which images are worth keeping. But if you know for a fact that there are images you don't need, there's a couple of ways to stop those images from downloading. Below each thumbnail, along with the file's name, shot date and time, you'll see a checkbox. Every image with a check inside the box will be downloaded.
By default, every image is checked. If there are only a few images you want to exclude, simply uncheck them. Depending on how many images you have, you may need to scroll through them using the scroll bar along the right:. If there are more than a few images you want to exclude, it may be faster to uncheck them all.
Then, you can manually select the ones you want to keep. To do that, click the UnCheck All button below the preview area:. A highlight box will appear around each image you select. Once they're all selected, click inside the checkbox of any of your highlighted images to select them all:.
Next, we need to specify the location on our computer where the Photo Downloader should save the images. We do that in the Save Options section in the upper right of the dialog box.
Click the Choose button. Then, navigate to the folder or location where you want to save them. Here, I'll be saving mine to a folder named "photos" on my Desktop. Ideally, you'll want to save your images to a separate external hard drive, but I'll just choose this folder for now:. To help keep your photos better organized, the Photo Downloader will create a subfolder in the location you specified. It will then save your images in the subfolder. By default, the subfolder will be named based on the date the photos were taken.
Cick on the box below the words Create Subfolder s to open a list of preset naming options for the folder. Most of the options are just variations on the shot date. Remember to enable your antivirus once you are done. Try to use a different Internet connection: If you have more than one Internet connection, try to use the other one.
Then try to install the app again. Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. If you are in an enterprise environment, contact your IT admin to configure your software firewall. Error code C indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process.
Select Retry to begin the download and installation again. Error code indicates that an antivirus software on the device has blocked a functionality in the download process.
Disable the antivirus software on your system before trying to install the app again. Error code C indicates that an antivirus software on the device has blocked a functionality in the download process. Error code indicates that the download appears corrupted. You need an Internet connection to download and update Adobe apps. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus temporarily.
Try a different Internet connection: If you are connected via WiFi, try a wired connection. If you are connected via a wired connection, then try a different cable. Configure hardware firewalls or proxies: Many organizations use a hardware firewall and proxy server that can prevent software from accessing an outside server. A hardware solution applies to all computers within the corporate network. Most home networks don't use hardware firewall or proxy technology. Error code C indicates that the download appears corrupted.
Error code indicates that there is a problem in connecting to the server, or the Internet connection is unavailable. Check if you have an Internet connection: You require an Internet connection to download and update apps. Verify that you can connect to the Internet, and select Retry. Error code C indicates that there is a problem in connecting to the server, or the Internet connection is unavailable. Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable your antivirus software temporarily.
Try a different network: Try to use a different Internet connection, if it's available. If you are connected via WiFi, try a wired connection. Error code indicates that your device is not able to connect to the Adobe servers. Check your Internet connectivity and firewall settings, and then try again. For more information, see Fix connectivity issues for Adobe apps. Error code C indicates that your device is not able to connect to the Adobe servers. Error code indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity.
Error code C indicates that your device doesn't have enough disk space, and your hard drive is almost filled to capacity. Error code indicates that the installer has issues with the temp folder settings or access to them on your device. Error code C indicates that the installer has issues with the temp folder settings or access to them on your device.
Fix permissions for the temporary location. Then, try to install the app again. Error code C indicates that your device cannot connect to the Adobe servers. Error code indicates that the installer is not able to extract the zip file in temp location on your device. This might happen due to a lack of disk space, or if the necessary permissions are not available.
Sometimes, even an antivirus software can block the extraction process in the temp directory. Error code C indicates that the installer is not able to extract the zip file in temp location on your device. Select Retry to download and install it again. Uninstall the app that you are trying to install using the Creative Cloud Cleaner Tool , and then try to install the app again.
Then try to update the app again. To learn how to close these processes, see Fix error when updating Creative Cloud desktop app. Error code indicates that the app could not be installed in the root directory. Select another install location in your device preferences, and then try the installation again. Error code C indicates that the app could not be installed in the root directory.
Error code indicates that your device doesn't have enough disk space to install the app. Free up some space or select another install location for your app. For macOS, see How to free up storage space on your Mac. For Windows, see Free up drive space in Windows In the Creative Cloud desktop app, select the Account icon in the upper right.
Then select Preferences. Under Installing , select the edit icon to change the default install location. Choose the location where you want to install your app. A confirmation message is displayed. Select Retry to uninstall the app again. Error code indicates that your device does not have the required memory to complete the installation smoothly. Error code C indicates that your device does not have the required memory to complete the installation smoothly. Error code indicates that your installed app cannot be installed in the selected location due to permission issues.
Select a new install location in your device preferences, and try to install the app again. Error code C indicates that your installed app cannot be installed in the selected location due to permission issues.
Error code indicates an installation failure due to an invalid token in the download package. Error code C indicates an installation failure due to an invalid token in the download package. Error code indicates that the installation failed, as the path of the source file inside the package zip does not exist.
Error code C indicates that the installation failed, as the path of the source file inside the package zip does not exist. Error code indicates that the installation failed, as the path of the installed file or directory does not exist. Error code C indicates that the installation failed, as the path of the installed file or directory does not exist. Error code indicates that the file with the same name as the directory is already present in your device.
Select the Installation failed link in the error message. In the error log that opens, look for the exact path of the file.
The following is an example of what the error log looks like and where can you find the path of the file for your machine. Rename or remove the file or folder you have identified, and try to install the app again. Error code C indicates that the file with the same name as the directory is already present in your device. Error code indicates that the installer is unable to move a file from the temporary folder where it was first downloaded. If this does not resolve the issue, rename the affected file or folder, and install the app again.
To learn more, see Error Code while installing Creative Cloud apps. Error code C indicates that the installer is unable to move a file from the temporary folder where it was first downloaded. Check permissions, and then try to install the app again. The error message displays the path of the filename affected or the registry value.
Error code indicates that your device could not delete a directory during the installation or uninstallation. Identify the name and path of the directory from the error message. Then, rename or delete the directory, and try the installation or uninstallation again. Error code C indicates that your device could not delete a directory during the installation or uninstallation. Error code indicates that your device cannot delete a directory during the installation or uninstallation process.
Error code C indicates that your device cannot delete a directory during the installation or uninstallation process. Error code indicates that the symbolic link could not be created during installation. In the error log details, look for the exact file path. The following is an example of what the error looks like and where you'll find the file or folder path. Rename the file or folder you have identified, and try to install the app again. Error code C indicates that the symbolic link could not be created during installation.
Error code indicates that the installer does not have permission to delete symbolic link from your device. Then, select View error log to see the path of the impacted file. Check permissions for the file, and try the installation again. Error code C indicates that the installer does not have permission to delete symbolic link from your device. Error code indicates that your device failed to give permissions to an existing file or folder. Then, select View error log to see the path of the affected file.
Provide permissions for the file, and try the installation again. Error code C indicates that your device failed to give permissions to an existing file or folder. Error code indicates that the installer failed to create a shortcut as defined in the installer configuration.
In the pop-up dialog, select View error log to see the path of the filename affected or the registry value. Then, check the permissions on the specified directory and its parent directory. If the error occurred on Windows 10, disable Controlled folder access in Windows Security. Error code C indicates that the installer fails to create a shortcut as defined in the installer configuration.
In case the error occurred on Windows 10, disable Controlled folder access in Windows Security. Error code indicates that you do not have the rights to create the registry key. Check permissions and try the installation again. To get information about the registry key, select Installation failed link in the error message.
Once you have identified the registry key, follow these steps. Error code C indicates that you do not have the rights to create the registry key. Error code indicates that you might be trying to install your app with an outdated or damaged installer file. This doesn't let the app to install as designed, giving you the error. Download your app again from the Adobe website and try installing it again.
Error code indicates that you are trying to install the app on a network drive. Select another install location in your device preferences, and install the app again. Error C indicates that you are trying to install the app on a network drive.
Error code indicates that the selected installation path is too long for the installer to read. This interferes with the installation process. Error code C indicates that the selected installation path is too long for the installer to read. Error code indicates that installation can't be completed because the installation path contains an invalid character. Select another install location in the preferences, and try to install the app again.
Error code C indicates that installation can't be completed because the installation path contains an invalid character. Select another install location in the preferences, and then reinstall the app. Error code indicates that the installation language needs to be updated or modified. For more information, see Change the language settings of your Creative Cloud apps.
Error code C indicates that the installation language needs to be updated or modified. Error code indicates that the created package does not contain the package to be installed. Error code C indicates that the created package does not contain the package to be installed. If this doesn't fix the issue, follow the instructions in Fix error when installing Creative Cloud apps. Error code indicates that a necessary file is locked by another process.
Error code C indicates that a necessary file is locked by another process. Error code indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer. Download the latest version of the Adobe Creative Cloud desktop app and try again. Error code C indicates that an older version of Adobe Creative Cloud desktop app installed on your system is not compatible with the installer.
In the error details, look for information on the amount of free disk space required to install your app. Take a look at the example below.
Free up the required space in the installation location, and try updating the app again. For information on how to free up space on macOS, see How to free up storage space on your Mac.
For information on how to free up space on Windows, see Free up drive space in Windows Look for information on the amount of free disk space required to install your app. Error code indicates that your device does not meet the minimum system requirements for installing the application.
See System requirements Creative Cloud. Error code C indicates that your device does not meet the minimum system requirements for installing the application. For more information, see Error code while installing Creative Cloud apps Windows.
Error code indicates that a newer version of the application is already installed. Error code C indicates that a newer version of the application is already installed. Error code indicates that you are trying to install a bit version of the application on a bit device. Error code C indicates that you are trying to install a bit version of the application on a bit device.
Error code indicates that the installation cannot proceed, as there are multiple users logged in to your system. Error code C indicates that the installation cannot proceed, as there are multiple users logged in to your system. Error code indicates that your device does not meet the minimum system requirements. Upgrade your system to meet the minimum system requirements for installing the application. For more information, see System requirements Creative Cloud. Error code C indicates that your device does not meet the minimum system requirements.
Getting error code with the message "There is a problem with the download process"? Error code indicates an installation or update failure that happens when your device is not able to connect to the server. Verify that you are connected to the Internet: You require an Internet connection to download and update apps. Verify that you are connected to the Internet and select Retry.
Try a different network: Try to use a different Internet connection, if available. Error code P indicates an installation or update failure that happens when your device is not able to connect to the server. Getting error code with the message "Creative Cloud update failed"? Error code indicates that there was an issue with the downloaded file. This error can also occur due to network issues. Try to use a different Internet connection : If you have more than one Internet connection, try to use the other one.
Error code P indicates that there was an issue with the downloaded file. Once done, try to install your app again. Once disabled, try to install your app again. Remember to enable the antivirus once you've installed your app. Try a different network: If you have more than one Internet connection, try to use the other one.
Note: If you are in an enterprise environment, contact your IT admin to configure your software firewall. Error code P indicates that there is a problem in connecting to the server, or the Internet connection is not available. Error code indicates that the responses from the server were not received by your device. For more details, see How to fix common connectivity issues. Error code P indicates that the responses from the server were not received by your device.
Free up some space in your boot drive, and select Retry. Please note that other Pearson websites and online products and services have their own separate privacy policies.
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Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site. Problem Summary: Downloader Error Code: c Everytime I plug my iPhone 4 into my laptop, Adobe photoshop elements 5. We are sorry for the incovience. Error Code: c Address: 7c91a81f Thanks. Each I look itunes and connect my idphone to load photos, Adobe Photos. Eroor Code C Address 7c How do I resolve? Problem Summary: Photosle.
I am using Adobe Photoshop LE. Any help would be appreciated. Thank you. Darrin Snyder. Problem Summary: Photo Downloader. Also, I am not able to change the destination folder. I just downloaded your suggested "solution" but it comes up an. I'm not sure what. Problem Summary: Adobe photo download error. Adobe Photo Downloader has encountered a problem and needs to close.
We are sorry for the inconvenience. AppName: photodownloader. Problem Summary: Adobe Photoshop Elements 5 freezes. Problem Summary: Fatal error d Every time I connect iphone or ipod and adobe photoshop album starter edition 3. I'd like to be able to get photos to my computer. Problem Summary: Adobe photoshop elements 5. Error Code: c Address: 7c91a81f I do want to download my photos to my laptop, how can I solve this problem? Problem Summary: Elements9 photo downloader keeps freezing.
Every time I try to download photos onto the elements9 photo downloader, the program freezes and won't respond at all. Then i have to open task manager and close the program.
I have had no problems at all with doing this in the past, any help you can offer will be greatly appreciated. Problem Summary: unable to get photos from iphone.
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