Issue Student receives one of the following error message: Update server is not supplying information Connection to update server is blocked. Please try again later Resolution This is a good indication security settings or another application is blocking access to the Respondus servers as LockDown Browser starts up.
Please verify LockDown Browser can access the following domains at start-up: respondus2. URL Name. Nothing found. Follow us on:. Chat with us. If you are still being prompted to enter in a password, proceed to Resolution 2. If you are still having issues with accessing your exam, you can also use the Help Center feature provided in the LockDown Browser toolbar.
Our websites may use cookies to personalize and enhance your experience. By continuing without changing your cookie settings, you agree to this collection. OK Don't track me. Right-click on LockDown Browser. From the menu that pops up, choose Uninstall. Uninstall LockDown Browser from your computer.
Windows 8. Open the Control Panel by right-clicking on the bottom-left corner of your screen. Choose Uninstall a Program from the list of applications. It will be sub-listed under Programs. From the list, click on LockDown Browser. Windows 7. Open the Start menu. Choose Control Panel from the right pane.
Toggle navigation. Information Support Information. If there is a message instructing you to "Download and Install the latest version of LockDown Browser" under Quiz Requirements, this is an indication that LockDown Browser has not yet been installed on the machine.
To resolve this message, you must download and install the latest version of LockDown Browser. If you see a message stating "LockDown Browser is not installed" under Quiz Requirements, this is an indication that the version downloaded and installed is not the most recent version available.
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